January 28, 2011
The popular online tax preparation service, eTax.com, is proud to announce it is providing its customers expert telephone support for free. eTax.com is all too aware that filing one's tax return can be confusing, and at most leading online tax filing sites, telephone support comes at a price: up to $30 just to talk to a tax professional.
"We recognize our customers' need to ask questions as they're filing their tax return," explained Paul Stanley of eTax.com. "The process of filling out tax forms, even online, can be nerve-wracking, and sometimes people just need a little guidance to make sure they're doing it right. So we offer live telephone support for free, seven days a week. There's just no reason customers should have to pay extra for that."
Along with free live telephone support, eTax.com gives customers the ability to easily their tax return online from all fifty states. The IRS-authorized e-file provider collects taxpayers' information through a step-by-step interview, then the proprietary eTax.com software does all necessary calculations, checks for errors, selects the proper tax forms and fills them in. Customers can then e-file with one click of the mouse.
The basic eTax.com service is $19.95, but is offered free of charge with a purchase of a state return for only $29.95. In every case, live expert assistance is included at no extra charge.
"We continually strive to improve our service," stated Stanley. "From extra security measures to a detailed FAQ page to free telephone support, eTax.com works to be the online tax preparation service taxpayers' trust."